Junior IT Support Specialist – Zürich (Ref. 2798) - German speaking – immediately available – 12 months contract extension possible

Our client is a well-established international healthcare company in Zurich with a strong presence in Switzerland and a commitment to innovation, ethics, and sustainable business practices. Operating in a highly regulated and dynamic environment, the company fosters cross-functional collaboration and continuous development. To strengthen its Swiss team, we are seeking a motivated and business-oriented

Junior IT Support Specialist – Zürich (Ref. 2798) - German speaking – immediately available – 12 months contract extension possible

In this hands-on role, you will provide onsite IT support and serve as a key contact for employees requiring technical assistance. You will work closely with local and international IT teams to ensure efficient incident resolution, smooth device lifecycle management, and an excellent end-user experience. This position combines technical support, hardware management, and operational IT service delivery

Your main tasks

• Provide high-quality onsite IT support, including direct user assistance and walk-in support services.
• Manage and resolve incidents and service requests through the IT ticketing system while maintaining accurate documentation.
• Prepare, configure, image, and deploy Windows laptops and end-user devices.
• Administer laptops and endpoint devices using Microsoft Intune.
• Support hardware asset and inventory management, ensuring accurate tracking throughout the device lifecycle.
• Coordinate onboarding and offboarding activities, including preparing, issuing, and collecting IT equipment.
• Collaborate with internal IT teams to escalate and resolve complex technical issues and maintain operational excellence.

Your Profile

• Previous experience in IT support, desktop support, service desk, or a similar end-user support role.
• Strong hands-on knowledge of Windows 11, Microsoft 365, and end-user hardware.
• Practical experience with Microsoft Intune and Windows device deployment.
• Experience with laptop imaging, reimaging, and hardware preparation.
• Familiarity with ITSM/ticketing systems, ideally ServiceNow.
• Strong customer service orientation with structured and reliable working methods.
• Fluent German or Swiss German and fluent English are mandatory.

Carmen Aczél is looking forward to receiving your application documents via our job portal (CV, diploma, reference letters; no motivational letter necessary).
Full discretion is guaranteed and we will gladly answer any additional questions