Solutions Director Global Key Accounts

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As Director, Global Key Account Solutions, you will play a pivotal role in shaping how Sonova partners with some of its most important global customers. Working at the intersection of Marketing, Commercial, Product Management, and Innovation, you will translate portfolio strategy and customer insights into scalable, customer-centric solutions that create value for key accounts around the world.

In return for your strategic mindset, commercial acumen, and ability to lead through influence, you will have the opportunity to drive global initiatives, collaborate with senior stakeholders across the business, and make a meaningful impact on how Sonova delivers innovative hearing care solutions to customers worldwide.

More about the role

• Define and develop integrated solution concepts and value propositions that support Sonova's global key account strategy.
• Translate portfolio and product strategies into scalable customer solutions, roadmaps, and go-to-market approaches.
• Lead the commercialization and rollout of key account solutions, ensuring successful execution across regions and markets.
• Leverage customer insights, market trends, and competitive intelligence to identify opportunities and continuously enhance solution offerings.
• Partner closely with Marketing, Product Management, R&D, Digital, Audiology, and Commercial teams to align strategy and execution.
• Support Global and Regional Key Account teams with solution frameworks that address customer needs and drive business growth.
• Establish performance measures and governance processes to monitor adoption, effectiveness, and business impact.

More about you

• University degree in Business, Marketing, Engineering, or a related discipline; an MBA or equivalent qualification is advantageous.
• 7+ years of experience in solution management, solution marketing, business development, or related leadership roles within MedTech or the medical device industry.
• Demonstrated success in developing customer-centric value propositions, solution frameworks, and go-to-market strategies.
• Experience working with complex customer organizations and global key account environments.
• Strong commercial, strategic, and analytical capabilities, with the ability to translate customer needs into business opportunities.
• Proven ability to influence and collaborate across functions, regions, and cultures within a matrix organization.
• Fluent in English, with additional language skills considered an advantage.

More about what we offer

As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.