Project Coordinator Digital Community Platform myAO, 80% (ID2165)

The Project Coordinator is responsible for the day-to-day management, growth, and member experience of the AO's digital community platform (myAO). This role ensures that the platform operates as a vibrant, well-governed, and member-centric community that advances AO's mission of improving patient care through education, innovation, and collaboration. Without this role, community operations would lack continuity, member engagement would decline, and the platform's strategic potential as a global hub for orthopaedic and trauma professionals would go unrealised.

Community Operations & Member Support

• Oversees daily community activity on the myAO platform, identifying issues, enforcing governance standards, and escalating concerns to the Senior Project Manager as required.
• Manages group applications, member queries and support requests, ensuring timely, professional, and member-centric responses across all community touchpoints.
• Implements content moderation policies, member safety guidelines, and community governance frameworks in coordination with the Senior Project Manager.
• Onboards, supports, and develops group admins and moderators, equipping them with tools and guidelines to maintain their community spaces effectively.

Communications & Content Coordination

• Plans, drafts, and publishes platform communications including announcements, onboarding messages, newsletters, and targeted member treach.
• Maintains the editorial calendar in coordination with the Senior Project Manager and C&G Marketing, ensuring messaging is consistent and designed with community goals.
• Develops community content toolkits, templates, and guidelines to support group admins and maintain a coherent member experience.
• Ensures all communication reflects a member-first tone and is aligned with AO brand and community standards.

Reporting & Analytics

• Collects, consolidates, and analyses platform engagement data, open rates, and member feedback on a regular cadence.
• Prepares engagement reports and data summaries for the Senior Project Manager, tracking KPIs related to platform adoption, member retention, and campaign outcomes.
• Contributes analytical insights to inform continuous improvement of the community experience and platform strategy.

Stakeholder Coordination

• Coordinates scheduling, meeting preparation, and follow-up for cross-functional working sessions involving AO IT, platform providers, and internal units.
• Serves as the operational point of contact for routine queries from community stakeholders, escalating complex or strategic matters as appropriate.
• Liaises with external platform providers and AO IT teams to track and progress platform-related tasks and improvements.

Educational requirements

• Bachelor's degree in Communications, Digital Media, Community Management, Project Management, or a related field.
• Relevant certifications in project coordination, community management, or digital platforms are an advantage.

Experience

• Minimum 2-3 years of experience in community management, digital engagement, or project coordination roles.
• Experience working in healthcare, nonprofit, or professional association environments is desirable.
• Exposure to digital transformation is an advantage. 

Technical skills

• Knowledge of digital community or engagement platforms (e.g. SaaS community tools).
• Experience with digital content and project management tools (e.g., Canva, Miro, Salesforce etc.).
• Proficiency in preparing and interpreting engagement data and platform analytics reports.
• Understanding of community governance principles, content moderation, and member safety practices.
• Familiarity with editorial calendar management and digital communications workflows.

Language skills

• Excellent written and spoken English.
• Knowledge of additional languages (e.g., German, French) is an asset.

• An interesting and varied job in an exciting and innovative organization
• The opportunity to be part of a highly committed international team
• Modern infrastructure
• High degree of flexibility regarding working hours and location (depending on operational requirements)
• Generous pagacke of social benefits, including supplementary vacation days and pension scheme contributions
• Internal skills training opportunities and support for continued education