We are seeking a technically experienced After-Sales Manager to lead our after-sales operations and support our dealer and workshop network across Switzerland.
This role requires strong leadership and communication skills, solid technical automotive expertise, and sound commercial acumen. The ideal candidate can effectively balance customer expectations, dealer needs, and business objectives while promoting sustainable growth throughout the network.
PLEASE SEND CV IN ENGLISH and apply only if you have professional experience in the automotive industry in after sales.
Your Responsibilities
- Dealer Network Management, build strong relationships, provide support, monitor performance (KPIs, Service Standards), and implement strategies to improve overall performance and profitability.
- Customer Experience, Own the customer journey, resolve complex complaints and warranty issues, and promote high service levels across the region.
- Performance and Strategy, achieve regional financial and non-financial targets, implement Aftersales Plans, and identify opportunities for growth.
- Technical and Training, Support Technicians, manage high value warranty claims, conduct training, ensure correct tooling, and identify broader product issues.
- Operations and Logistics, ensure parts availability, report any dealer parts supply and or logistics issues, manage service campaigns and recalls and oversee regional workshops and stake holders.
- Brand Representation, Act as a brand ambassador, ensure consistent standards and representation of the brand within the network, and at internal and external events and in all communications.
What You Bring
- Mandatory requirement: Demonstrable automotive after-sales experience, with in-depth knowledge of Service and Parts operations, Warranty processes, Technical Support, dealer and workshop Training, and Parts Logistics. Candidates with sales-only experience will not be considered.
- Strong leadership, people management, and relationship building skills.
- Collaborate across all functions, within Aftersales, Sales and all operational areas of the business.
- Strong knowledge of vehicle diagnostics, repair processes, warranty, technical training and parts operations
- Experience supporting technicians, workshops and dealer networks with complex technical cases
- The ability to work with internal departments including Diagnostics and Technical Publications, Parts, Warranty, technical Support and Customer Service.
- Have an excellent level of communication skills (written and verbal in German and English) and the ability to always present and make yourself understood by your audience.
- Be self-motivated, confident and professional – This role, is always representing the MG brand and often the face of the brand from an Aftersales perspective.
What We Offer
- Join a fast-growing international automotive brand.
- Dynamic, collaborative environment.
- Modern co-working space in Zurich Nord.
- Competitive compensation and insurance benefits.
- The chance to help grow our company Switzerland.
- A supportive team environment where new ideas are welcome.
How Success is measured
- Customer satisfaction and effective resolution of complex complaints.
- Dealer and workshop performance against agreed after-sales KPIs.
- Growth in after-sales revenue and profitability.
- Consistent implementation of brand standards and after-sales strategies.
- Dealer participation in required technical and commercial training.
- Strong dealer relationships and high stakeholder satisfaction.
- Timely, accurate reporting and completion of agreed action plans.
Ready to Join the Journey?
If you're excited about joining an innovative automotive brand and want to contribute to our continued success in Switzerland, we'd love to hear from you. Please send us your CV in English.
Please note: We do not work with recruitment agencies. Kindly refrain from contacting us regarding recruitment services.
Diana Marín - HR Manager - MG Motor Switzerland