HOUSEKEEPING EXECUTIVE (100%) – ZÜRICH
HOUSEKEEPING SUPERVISOR – OPERATIONS & QUALITY (100%) – ZÜRICH
Are you passionate about hospitality, quality, and creating an outstanding guest experience? Do you enjoy being hands-on, building and coordinating teams, and making sure every apartment is perfectly prepared for our guests? Then this could be the right opportunity for you.
Your Role
As Housekeeping Supervisor, you will take ownership of the housekeeping operations at one of our City Pop locations in Zurich.
This is a hands-on leadership role combining team management, quality control, planning, inventory management, and daily operations.
You will help set up and manage our in-house housekeeping team, from recruiting and onboarding staff to organizing schedules, equipment, supplies, and cleaning standards.
You will also work alongside the team when needed, particularly during busy periods and operational peaks.
Your goal is to build a reliable and efficient housekeeping operation that ensures consistent quality and an excellent guest experience.
Your Responsibilities
- Actively perform cleaning duties as part of the housekeeping team. This is a hands-on role, and you will be regularly involved in cleaning apartments and common areas alongside your team, not only during staff shortages or peak periods.
- Take ownership of the setup and daily organization of the housekeeping operation across our City Pop buildings.
- Manage the recruitment, selection, onboarding, and training of the cleaning team, in coordination with HR, ensuring all employees are trained according to City Pop standards and procedures.
- Prepare and manage the weekly cleaning schedules, considering occupancy, arrivals and departures, holidays, sick leave, and operational needs.
- Act as the main point of contact for the cleaning team, supporting them with daily questions, operational issues, and priorities.
- Ensure apartments and common areas are cleaned, inspected, and ready on time, carrying out regular quality controls and following up on any issues until resolution.
- Set up and manage the housekeeping inventory, including the purchase of cleaning equipment and materials such as tools, chemicals, cloths, trolleys, and other required supplies.
- Manage and replenish guest supplies handled by Housekeeping, including toilet paper, soaps, coffee, tea, and other amenities, ensuring sufficient stock is always available and properly organized on-site.
- Manage housekeeping supplies and purchases within the agreed budget, monitoring stock levels, consumption, and costs.
- Organize deep cleanings, special cleanings, and apartment preparations, and ensure correct management of Lost & Found.
- Report technical defects or damages and coordinate with Operations, Facility Management, technicians, and other departments to ensure timely resolution.
- Continuously review housekeeping processes and team performance, implementing improvements to increase quality, efficiency, and guest satisfaction.
What We Are Looking For
- At least 3 years of professional housekeeping experience, ideally in hotels, serviced apartments, or the hospitality industry.
- Previous experience in a Housekeeping Supervisor or similar role is a strong advantage.
- Experience in leading, training, and coordinating cleaning teams.
- Strong knowledge of housekeeping standards, quality control, inventory, and daily cleaning operations.
- A strong hands-on mentality, with the willingness to work alongside the team when required.
- Well organized, proactive, solution-oriented, and able to manage priorities independently.
- Strong attention to detail and excellent guest and service orientation.
- Minimum B2 level in both German and English; additional languages are an advantage.
- Comfortable using digital tools and operational systems.
- Reliable, flexible, and stress-resistant, with a strong sense of ownership and responsibility.
What You Can Expect
At City Pop, you will join a dynamic and international environment where you can take real ownership of your area.
You will have the opportunity to build and shape our housekeeping operation, develop your team, improve processes, and directly influence the quality of our guest experience.
We are looking for someone who leads by example, takes ownership, and makes sure things get done.
Does this sound like you? Then we look forward to receiving your application and getting to know you.
- Your City Pop Team